Moana Rentals, Alafua

My elderly mother and I hired a SUV from Moana Rentals, this November 2023.
We will definitely be using them next time we are in Samoa. Booking was simple & communication was as expected; Pricing is fair and reasonable; car was clean and tidy.
They also provided me with a temporary driver's license which came in handy when stopped by a routine police check! Staff are all very professional and courteous. Unfortunately the car we hired had a battery issue however it took one quick phone call and 30 minutes later Moana Rentals provided an upgraded replacement vehicle which we enjoyed for the remainder of the trip. I have told my friends and family about this great company and I know they will be taken care of by Moana. We can't recommend them enough. Thank you for helping to make our visit to Samoa stress free. We look forward to using you again.

Great service, great communication, great vehicle. Really pleased dealing with all the staff, everonr was polite and friendly. Thanks for a great easy hire experience ladies!

If i could give a 0 star i would, So when we got there our car was suppose to be ready at 830 am, we were advised that they were cleaning it and 45mins later they told us its not safe to take, so we have sorted another 1. I was like ok so another 40mins later we got this car, the next day we were on our way to RTP and broke down no power at all, 30 mins out of town, it was raining we had our 2 year old son, took them 2 hrs to come save us. I was not happy at all. The car they swap us was nearly empty it was just a disaster, Didn't compensate anything for that.
Just make sure the car is safe before taking it please. We had my son with us on the dangerous car. Not happy at all.

Poor service. Booked, contacted, verified booking, and then arrived at APW and had to wait 25 minutes for someone to arrive to check me in.

Vehicle furnished with only 3/4 tank of gas full. We tried our best, but only managed to return just half a tick mark below. No courtesy at all, charged us nearly 100 tala ($30USD) for about 2 liters of fuel max (we had paid 50 Tala for 15 liters earlier that day).

Car rental companies should not furnish cars with fuel below full then expect that you can deliver at exactly the same level.

Apart from that, vehicle was great, rode well, about 120000km on it. Toyota Vanguard (RAV4 in the US) for decent pricing.

Very bad customer service and rip off. After paying in full (2 weeks in advance) we werent able to get the car we wanted instead we were given a smaller car that was not suitable for our family. I dont recommend these guys at all

My family hired 4 rental cars to pick up from airport 1 was supposed to be a 10 seater instead we got a 7 seater and waited 2hours as only one person working to process each car, very poor customer service will not use again, no benefit in using the same company at all.

No response to enquiry emails after the first time. But always updating their facebook page and ignoring emails.upgrade your customer service, sorely lacking. 0/10

Booked a car for day trip. Came to the day of pick up and no cars available. Person whom I spoke to booked us in knowing no cars were available. Wouldn’t book here again. 0 stars.

Booked a rav4 from Moana rentals, staff was there waiting for us at the airport fast process to get on our way. They were good when I messaged them to tell them when we got stuck in savii. I will definitely be using them the next time I come back to Samoa. Highly recommended.